Samsung’s Galaxy Ultra Watch, which made its debut in June 2024, has found itself embroiled in controversy due to concerns about its durability and customer service. Despite its striking resemblance to Apple’s Watch Ultra, the device has failed to live up to expectations, especially when it comes to quality and support, leaving many users frustrated.
Durability Issues Appear Early
The Galaxy Ultra Watch was marketed as a high-end smartwatch, but a significant defect has surfaced just weeks after its release. One customer, who purchased the watch in July 2024, reported that the action button detached from the device in mid-August. While the watch was still covered by warranty, Samsung declined to replace it, offering instead a costly repair service that amounted to $107. This situation has raised serious doubts about the watch’s build quality, particularly when compared to the much more durable Apple Watch Ultra.
A Customer Service Fail
Samsung’s handling of the situation has been met with harsh criticism. Many consumers expect that a product with a warranty will be replaced if it arrives defective, but Samsung’s refusal to do so and insistence on charging for repairs has left many disappointed. This stands in stark contrast to Apple’s policy, which typically replaces defective devices under warranty, allowing the company to investigate and rectify the problem. Samsung’s customer service response in this case has raised questions about the company’s commitment to quality and support, especially when compared to industry leaders like Apple.
Final Thoughts
Samsung’s Galaxy Ultra Watch may have a similar design to Apple’s Watch Ultra, but it falls short in terms of both reliability and customer service. For those seeking a durable, high-quality smartwatch backed by strong customer support, Apple’s offerings continue to lead the way.